What's the difference between Void and Refund? When do I use which?
Customer is about to leave and you need to undo a sale.
- Use VOID when the sale was a mistake AND the product was never actually made or served. Example: cashier typed wrong qty, customer hasn't paid yet, or you were testing. Voiding RESTORES inventory.
- Use REFUND when the customer received the product but wants their money back. Example: drink was made and given, then they changed their mind. Refunding does NOT restore inventory (the drink is gone).
- Find the sale: Sales tab → click the invoice number.
- Bottom of the sale detail page: pick Void or Refund based on the rule above.
- Enter a reason — required, lands on the audit log.
- Confirm. Status pill flips (Voided = grey, Refunded = red). Today's Sales KPI drops accordingly.
You'll see
Green toast 'Sale voided/refunded' + the sale row updates in the list.