The dashboard numbers don't match what I counted in the drawer — how do I investigate?
- Open the cashier's shift report (Reports → Cashier Performance → click the cashier → drill into the shift).
- Compare: starting cash + cash sales = expected. Your physical count = actual. The difference is variance.
- Variance reasons: (a) bills given as change without ringing them, (b) cashier gave a refund/discount cash without recording, (c) someone took cash, (d) math error in counting.
- Check the audit log: any voids/refunds/cash drops during that shift? Reports → Refunds & Voids filtered to that shift.
You'll see
You've narrowed the variance to one of (a)-(d) and can address it.